FAQ's

Frequently Asked Questions:

To enhance your customer experience, we've compiled a list of frequently asked questions. Your feedback is invaluable to us, so please don't hesitate to reach out with any queries.

Where do you ship from? We ship from our manufacturing factory or warehouse located in Maharashtra. Therefore, expect your items to be shipped separately if you order more than one item, as different factories specialise in various areas of manufacturing.

Is COD (Cash on Delivery) available? Yes, Cash on Delivery option is available.

How long will it take for my items to arrive? Typically, it takes 3-7 business days for all orders to arrive. Shipping times may vary depending on the product and shipping location due to demand.

Is shipping really FREE? Absolutely, shipping is FREE across India.

Do you provide refunds or returns if I encounter any issues with the product? Yes, we offer a simple 7-day return and refund policy. Please refer to our policy here: [insert return & refund policy link].

How long will it take to receive a tracking number? You can expect to receive your tracking number within 1-2 business days.

Will I receive a confirmation number when I place my order? Yes, all customers will receive a confirmation after placing their orders. If you don't receive one within 12 hours, please contact us.

Who can I contact if I have a problem with my order? For any order-related issues, inquiries can be forwarded to info@novadispatch.store. Additionally, you can reach us via WhatsApp or call at +91 8779600153 

How can I pay? We accept COD ( Cash on Delivery option).

Is Checkout on this site safe and secure? Rest assured, all purchases made on our site are safe and secure.

How do I cancel my order? If you wish to cancel your order, please contact us at +91 8779600153 or email us your order number at info@novadispatch.store. Kindly note, contact us within 12 hours if you wish to cancel your order.